Concerns were raised about the term ‘information’. Participant 7 said that it implied ERK inhibitor solubility dmso that the provider “[gave] you the information … [before] sending you away” (P7 45–64 F). Participant 10 equated ‘information’ to receiving “pamphlets, graphs and websites “rather than being engaged in a dialogue” (P10 45–64 M). Nine of 12 participants preferred the question ‘… help you understand your health issues?’ Participant 1, said “this question is asking me to judge how I feel that the provider helped me to understand” (P1 ≥65 F). Participant 5, said, “I think ‘help you understand’ … is more of a collaborative thing” (P5

45–64 F). Item 1 remained unchanged after stage two, when all participant responses (N = 15) indicated good understanding. We wanted to know which of the following terms, ‘understand’, ‘consider carefully’ or ‘pay attention’, best describes the work that providers should do when eliciting patients views, priorities or preferences. We also wanted to know which of the following terms—‘worries and concerns’, ‘matter most to you’ or ‘most important to you’—were the most acceptable phrases for inclusion in the item. Participants said that “people recognize ‘listen’ more than [they recognize] ‘consider’ ” (P1 ≥65 F) and remarked, “… I’m not sure what ‘consider carefully’ means” (P10 <45 M). Participants also preferred HKI-272 supplier ‘listen’ over ‘pay

attention’. Participant 9 felt that the term

‘listen’ should be used rather than ‘pay attention’ (P9 45–64 M), participant 10 stated, “you can pay attention without understanding [a patient's preferences]” (P10 <45 M). The term ‘listen’ was introduced and the term ‘consider’ was used without the adverb ‘carefully’ in stage 2. There was significant variation in responses to the terms ‘worries and concerns’, issues that ‘matter most to you’ or issues that are ‘most important to you’. As one participant remarked, the use of the term ‘worries and concerns’ may stimulate anxiety: “you might not even know you’re worried until you leave” (P2 ≥65 F). More participants Epothilone B (EPO906, Patupilone) preferred the term ‘what matters most’: a view best summarized as follows: “I do like the second one [‘what matters most to you’] more than the first phrase [‘what is most important to you]. What ‘matters most to me’, … makes me think about values and things of value. Or if you’re a person who wants a more holistic approach, and [that] the provider is willing to take that approach …” (P3 ≥65 M). However, lacking a clear consensus, three terms—‘thoughts and opinions’, ‘what matters most’ as well as the more technically accurate term ‘preferences’—were retained for comparison in stage two interviews. In stage two, the term ‘listen’ was preferred by the majority of participants and was adopted into the final item.